Return Policy

We want you to love your StrapHaus band. If you're not completely satisfied, we make returns simple and hassle-free.

Return Window

You have 30 days from the date of delivery to request a return. After 30 days, we unfortunately cannot offer a refund or exchange.

Eligibility

To qualify for a return, your item must be:

Unused and unworn
In its original packaging
Free from damage, stains or signs of wear
Accompanied by your order number

How It Works

Email support@straphaus.co with your order number and reason for return.

Ship It Back

We'll provide a return address. Pack the item securely in its original packaging.

Get Refunded

Once received and inspected, your refund is processed within 5–10 business days.

Refund Details

Refunds are issued to your original payment method. Please note:

Refunds may take 5–10 business days to appear on your statement depending on your bank or payment provider
Original shipping costs are non-refundable (all StrapHaus orders ship free, so this typically does not apply)
Return shipping costs are the responsibility of the customer

Exchanges

We currently do not offer direct exchanges. If you'd like a different product, simply return the original item for a refund and place a new order.

Damaged or Defective Items

If your band arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We will send a free replacement or issue a full refund — no return required.